referral partner / agent / Channel Partner AI

INVOKED WHEN: a new referral partner / agent is proposed for enrollment

• –Runs the onboarding documentation checklist against the LSP Governance Agent AI's requirements: legal entity status, VAT registration, CBUAE / SAMA intermediary registration where required, CBUAE conduct and AML training acknowledgement, data protection acknowledgement, and the signed referral partner / agent agreement with commission terms, conduct obligations, and clawback provisions.
• –Checks the referral partner / agent principal's background — prior regulatory actions, borrower complaints with other lenders, or negative media — and produces an onboarding clearance report. Does not approve the enrollment; delivers the report to the referral partner / agent manager for the decision.
• –Configures the referral partner / agent's lead upload access and commission tracking in the CRM once the referral partner / agent manager confirms enrollment.

INVOKED WHEN: weekly pipeline review is due

• –Reads the CRM pipeline for every lead attributed to each referral partner / agent — tracking from submission through application, credit assessment, approval, and disbursement. Computes the conversion rate at each stage: leads to applications, applications to approvals, approvals to disbursements.
• –Computes the quality-adjusted conversion rate — net of applications declined, withdrawn due to fraud flags, or resulting in an early NPL. A referral partner / agent with a 60% application-to-approval rate but a 15% fraud flag rate has much lower quality-adjusted performance than one with a 50% rate and a 2% fraud flag rate.
• –Produces the weekly lead conversion report by referral partner / agent — flagging referral partners / agents whose quality-adjusted conversion has deteriorated significantly in the trailing 4 weeks.

INVOKED WHEN: the monthly commission cycle is due and disbursement data is confirmed in CBS

• –Reads CBS disbursement confirmations for the period and computes commission payable to each referral partner / agent — applying the commission rate from the referral partner / agent agreement, eligibility conditions, and any clawback obligations (where a prior disbursement that generated commission has gone NPL within the clawback period).
• –Produces the commission payable statement for each referral partner / agent — gross commission, clawback deductions, and net payable — for referral partner / agent manager review and finance team authorisation.