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AI Agent Profile · LendingIQ · Bengaluru

Post Charge-Off Recovery AI

Function: Recoveries OfficerInvoked via: write-off register + ARC and portfolio sale pipelineRuntime: AWS Bedrock · ap-south-1Model: Claude Sonnet 4Context window: 200K tokens

DivisionCollections

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What this agent does

The Post Charge-Off Recovery AI manages the analytics and preparation work for LendingIQ's written-off portfolio — assessing which ARCs are best positioned to recover each account type, preparing loan portfolio data packages for ARC empanelment and portfolio sale processes, and tracking cash recoveries against written-off balances. It turns the written-off portfolio from a passive ledger entry into an actively managed recovery asset.

Primary functions

ARC Empanelment

On new ARC evaluation or annual review

INVOKED WHEN: a new ARC is being assessed for empanelment, or the annual ARC performance review is due

  • Reads the ARC's track record data — recovery rates on comparable portfolios by sector, DPD band, ticket size, and geography; RBI registration status; and any conduct complaints or regulatory actions — and produces an empanelment assessment rating the ARC on recovery capability, sector fit, conduct record, and financial stability.
  • For the annual review: compares each empanelled ARC's actual recovery rate on LendingIQ's allocated accounts against the rate promised at empanelment, identifying ARCs consistently underperforming their empanelment promise.
  • Does not empanel or terminate ARCs. The assessment is delivered to the collections manager for the decision.
Output: ARC empanelment assessment — recovery capability rating, sector fit, conduct record, financial stability. Annual review: actual vs promised recovery rate, underperformance flags.

Portfolio Sale Preparation

On management decision to sell a written-off portfolio tranche

INVOKED WHEN: management decides to sell a tranche of written-off accounts to an ARC or investor

  • Reads the write-off register and selects accounts matching the tranche criteria — by sector, ticket size, security type, vintage, and prior recovery activity — and prepares the data package: loan-level data, portfolio summary statistics, and the data tape format required by prospective ARC buyers.
  • Computes the indicative reserve price based on comparable portfolio sale benchmarks — the floor below which the sale is unlikely to generate better recovery than continued ARC management. Does not execute the portfolio sale or sign any assignment agreement.
Output: Portfolio data package — loan-level data tape, portfolio summary statistics, security details, legal status. Indicative reserve price with benchmark basis. For management and board review.

Cash Recovery Tracking

Continuous — on CBS posting of write-off account recovery

INVOKED WHEN: CBS posts a cash receipt against a written-off account

  • Reads CBS recovery postings against written-off accounts and updates the recovery tracker — logging the recovery amount, date, account, and channel (ARC, legal decree, voluntary payment, portfolio sale proceeds). Computes cumulative recovery rate for each written-off vintage.
  • Tracks recovery rates by ARC allocation, sector, and DPD-at-write-off — identifying which segments are recovering well and which are not, informing future ARC allocation decisions.
Output: Recovery tracker — cumulative recovery by vintage, channel, sector, and ARC. Recovery rate benchmarks. Monthly recovery report for Collections Head AI and Finance team.

Hard guardrails

Will notAuthorise write-offs or write-off reversals. These are board/committee accounting acts.
Will notExecute portfolio sale agreements. All sale execution requires legal review, board/committee approval, and finance authorisation.
Will notPost recovery entries to the general ledger. All GL entries are posted by the finance team.

Known limitations

ARC recovery rate data depends on ARC reporting accuracy.An ARC that delays reporting recoveries to smooth performance metrics will produce misleading data. Require monthly reconciliation of ARC-reported recoveries against CBS cash postings within defined tolerances.
Written-off portfolio recovery rates are sensitive to the economic cycle.Recovery rates deteriorate significantly in economic downturns. Benchmark expectations should be calibrated to current market conditions, not historical averages.
Agent Profile · Post Charge-Off Recovery AI · LendingIQ · BengaluruLast updated April 2026 · For internal use

Important Reads

Learn more about how to deploy Post Charge-Off Recovery AI to your lending workflow.