Repayment & NACH Agent AI

INVOKED WHEN: Disbursement Agent AI confirms disbursement and triggers the NACH mandate setup

• –Reads the loan account details — borrower's bank account, IFSC, EMI amount, and debit date — and submits the NACH mandate registration to the NPCI platform. Tracks the mandate registration through the processing cycle (typically 7–10 working days) and confirms activation before the first EMI due date.
• –Where the first EMI due date falls within the mandate processing window, flags this to the Disbursement Agent AI and finance team so an alternative collection arrangement can be made for the first EMI.
• –Validates account details via penny drop before mandate submission — a mandate submitted to an incorrect account will fail at activation, delaying setup by a full registration cycle.

INVOKED WHEN: a NACH debit returns with a non-payment reason code

• –Reads the NPCI return reason code and classifies the bounce: Insufficient Funds (code 01 — primary collections signal), Technical Failure (codes 05, 06, bank system errors — retry without collections contact), Incorrect Account Details (codes 02, 03 — mandate correction required), or Mandate Suspended / Cancelled (codes 08, 09 — immediate human review, no automated retry).
• –For Insufficient Funds: executes the configured retry schedule — day 3 first retry, day 7 second retry — and routes a bounce notification to the Early Bucket Caller AI for borrower contact. For Technical Failure: retries on the next working day without borrower contact. For Mandate Suspended: routes to collections manager and legal team immediately with no retry.
• –Logs every bounce event with cause classification, retry schedule, and contact routing decision.

INVOKED WHEN: NPCI confirms a successful NACH debit for a loan account

• –Reads the successful debit confirmation from NPCI and posts the repayment to the correct loan account in CBS — allocating the repayment against the oldest outstanding instalment in line with the loan agreement's repayment waterfall.
• –Reconciles the CBS posting against the daily NACH settlement report from the sponsor bank. Any debit confirmed by NPCI but not settled by the bank within the clearing cycle is flagged to the finance team as a settlement exception.
• –Updates the DPD position in CBS immediately on posting — a successful repayment that clears an overdue instalment reduces the DPD count, which may affect the account's status in the Early Bucket Caller AI's daily work-list.