Workers
Skilled workers that become client-ready lending specialists
LendingIQ core workers are domain-agnostic trained in their craft. Think of them as skilled freshers: they know how to analyse, call, write, research and coordinate. We layer in lending expertise to make them specialists, then enhance them further inside each client environment using client data.
Core Workers
Our function-trained workers are each built around a recognisable skill set. The same workers can be trained for lending, insurance, collections or wealth management.
Data Analyst
- • Structures and analyses data across datasets
- • Builds reports and tracks KPI performance
- • Identifies trends and pattern shifts
Data Scientist
- • Builds and validates statistical models
- • Engineers features and runs controlled experiments
- • Produces forecasts and performance projections
Researcher
- • Multi-source information gathering
- • Data enrichment and list building
- • Signal identification and structured output
Document Processing
- • Document ingestion and classification
- • Structured data extraction and validation
- • Missing field identification and flagging
Report Writer
- • Structured narrative and summary generation
- • Data-to-insight formatting
- • Stakeholder-ready output preparation
Telephone Caller
- • Handles voice-based inbound and outbound communication
- • Captures call outcomes and disposition tags
- • Manages follow-up workflows and reminders
Non-Voice Communication
- • Manages written inbound and outbound communication
- • Handles chat, email and messaging channel workflows
- • Captures structured responses and hands off when needed
Sales
- • Lead engagement and qualification
- • Objection handling and follow-up
- • Outbound prospecting and pipeline tracking
Operations
- • Process execution and task management
- • Exception identification and escalation
- • SLA tracking and compliance logging
Project Manager
- • Coordinates tasks across teams and systems
- • Routes work to the right owner and tracks status
- • Escalates exceptions and delivery risks
Relationship Manager
- • Manages ongoing stakeholder and client interactions across touchpoints
- • Tracks relationship health, engagement history and next-action reminders
- • Escalates churn signals, complaints or opportunity flags to the right owner
How workers are built
Core Worker (LendingIQ Proprietary IP)
A skilled generalist with no industry assumptions. Knows how to analyse data, make calls, write reports, process documents or manage workflows - but carries zero domain knowledge. Built and maintained entirely by LendingIQ. Reusable across any BFSI vertical.
Lending Knowledge Layer (LendingIQ Proprietary IP)
The induction programme. Core worker is trained on LendingIQ's lending domain knowledge - credit concepts, underwriting logic, collections workflows, bureau interpretation and regulatory context. Now a lending specialist, not just a skilled generalist.
Client-Enhanced Worker (Client-Owned)
On-the-job experience. Worker is trained on the client's data, policies, risk appetite and operating context - entirely inside the client's environment. Client data never leaves client infrastructure. The enhanced worker is owned by the client.